![]() Web-based appointment scheduling has been a popular research topic. The Internet has recently emerged as another means to make appointments. Patients’ satisfaction with appointment booking is influenced by their ability to book at the right time with the right health service providers. However, because these traditional methods require the intervention of schedulers, the ability to get a timely appointment is not only limited by the availability of appointment slots, but also by the schedulers and phone lines. ![]() These methods are based on verbal communications with real people and allow for maximum flexibility in complicated situations. Traditionally, medical appointments have been made with schedulers over the telephone or in person. Background of Web-Based Appointment System
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